You can reach the Goldenbet AU team by email. We read every message, but we reply in the order received and only to questions about this website.
What to write to us about
- A fact on this site that looks outdated or wrong
- A question about how the site is written or updated
- A privacy request about data this site handles
- A concern about content you believe is misleading
What we cannot help with
We are not the casino. We cannot see your account, reverse a deposit, release a withdrawal or change bonus terms. For those matters, contact Goldenbet support directly through the live chat, email or help center on the official website.
Response times
We aim to answer within a few working days. Messages sent on weekends or public holidays in Australia may take longer.
Need support for gambling harm?
If gambling is affecting you or someone close to you, free and confidential help is available around the clock from Gambling Help Online on 1800 858 858. You can also read our responsible gambling page for more services.
Before you write
Please do not send passwords, card numbers or identity documents by email. We will never ask for them.